There’s a guy on the sidewalk selling something. I pass by without stopping.
“Next time, I’ll get you,” he shouts to me good naturedly.
I turn and walk back to him. He sits on a black plastic milk crate, a young guy with some front teeth missing.
“What are you selling?” I ask.
“Smiles and greetings,” says the guy.
“How’s business,” says I.
He smiles, slaps his knee, shakes his head. “Not too bad, but I haven’t got you as a customer yet.”
So, I reach in my wallet, pull out a dollar bill and put it in his collection cup. “OK, I’m a customer now.”
“Thank you, sir,” he says, and gives me his best, top-of-the-line smile. “Have a great day and I’ll see you soon, I hope.”
I smile back and head down the street to check the job listings at the unemployment office. For some reason the guy’s smile made me feel a lot better. Few people, even when I was working, bothered to smile at me. The guy on the black plastic milk crate now has a new customer.
Ken West, a former U.S. Army paratrooper, is author of Get What You Want! available worldwide on Amazon.com and other online booksellers. In the U.S. at http://bit.ly/alF9vp. He is currently Project Manager for The Fusion Group in Weston, Florida.
That guy had the 2 most important ingredients for success in any endeavor - he is personally invested in how the thing goes, and he takes responsibility for the outcome.
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